Frequently Asked Questions

Please read our FAQ before sending us a message.

Where can I buy KUNATO products?

You can buy direct from this website here or search KUNATO in Amazon.com. KUNATO product warranties are only valid when products are purchased from an authorized retailer.

How can I change or cancel my order?

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.You should expect the package for delivery by UPS in approximately 5-7 business days, unless you have requested an expedited method of shipment.

What can I do if I forgot or want to reset my password?

When re-setting your password visit the Sign In section (at the top of our home page) and click “Forgot Your Password?” Enter your email address and a temporary password will be sent to your email inbox.

Can I use other chargers with my KUNATO device?

It is important that you only use the charger supplied with your KUNATO product. Attempting to use any other charger (including the chargers supplied with other KUNATO products) may damage your device’s battery.

How do I charge my KUNATO device?

If applicable, gently insert your USB cable or the cable of your charger into your device’s charging port. When the device is fully charged (after approximately 1 hour) the LED will emit a steady glow.

Does the website ship products internationally?

Currently our website does not ship outside of the the U.S.You can only order products from the website in the country in which you reside. We do not offer an international product online mail order service.

EMAIL US

If you have any other questions, comments or requests, please feel free to contact our Customer Care team via email on customercare@kunato.com