Frequently Asked Questions
Please read our FAQ before sending us a message.
You can buy direct from this website here or search KUNATO in Amazon.com. KUNATO product warranties are only valid when products are purchased from an authorized retailer.
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.You should expect the package for delivery by UPS in approximately 5-7 business days, unless you have requested an expedited method of shipment.
When re-setting your password visit the Sign In section (at the top of our home page) and click “Forgot Your Password?” Enter your email address and a temporary password will be sent to your email inbox.
It is important that you only use the charger supplied with your KUNATO product. Attempting to use any other charger (including the chargers supplied with other KUNATO products) may damage your device’s battery.
If applicable, gently insert your USB cable or the cable of your charger into your device’s charging port. When the device is fully charged (after approximately 1 hour) the LED will emit a steady glow.
Currently our website does not ship outside of the the U.S.You can only order products from the website in the country in which you reside. We do not offer an international product online mail order service.
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If you have any other questions, comments or requests, please feel free to contact our Customer Care team via email on customercare@kunato.com